Testimonials

 

The M. Family

 Hi Ron, I couldn’t believe you left on Friday without saying goodbye! I really wanted to thank you for the beautiful job you did on my patio cover and paint the cupboards. I am so pleased with the way everything looks. I would have much rather told you in person. My daughter said probably you we in a hurry to get to the next job, but still I was disappointed.  Please remember if you would like more grapefruit someday, just knock on my door, and you are very welcome to come and pick some.  

Thank you again, your work is just great!

 

Sincerely,

 

P. B. M. 

-P. M.
Walnut Creek, CA
Overall Rating:

The S. Family

 Gentlemen, Eureka…a roof which actually keeps water out of our home!  

After 26 years of multiple leaks, two installations and many patch jobs, we have, thanks to you and your talented and hard-working crews, achieved a new roofing system which does what it was intended to: (1) look good, and (2) create barrier against leaks.

 

From the first rainy season in new home in 1982, we experienced multiple leaks in multiple places. Approximately ten years later, we “gave up” and totally replaced the roof. The second roof, if anything, was worse; and we were required to hire yet a different roofer to install and remove bienally a plastic cover over our skylight. In the meantime, leaks in other areas such as the kitchen, dining room, garage, etc., continued.

 

In late 2007, Roofmax was recommended as a quality roofer. We retained your company to install a new roof, new insulation, new gutters, new gutter covers, etc. In addition, we placed timing constraints upon Roofmax due to the pending R&R of our son in the military.

 

The bottom line, we are very pleased. Under the guidance of Jon (the owner), your able crews (Joe, Rafael, Liam…and many others who remain un-named only because we do not know their names) worked long hours (including weekends), safely, quietly, and very expeditiously to comeplete the entire project in less than two weeks. They cleaned up the work areas on a daily basis and performed a thorough clean up effort upon completion.

 

By way of comparison, our prior installation consumed nearly 18 months of installation time…and with a very undesireable result. We are particularily pleased that the comapny executives appeared frequently at our worksite and showed a real interest in the level of our satisfaction. As an additional touch, Ron and the office staff were very helpful in assisting us in locating great financing with great terms and conditions.

 

Finally, many friends and neighbors have commented very favorably upon our new roof’s appearance. Please count us among your many satisfied customers.

 

Sincerely,

 

B. and J. S.    

-B. and J. S.
Walnut Creek, CA
Overall Rating:

The L. Family

 Jon and Timme, I wanted to take a quick moment to write you that my Mom and I are EXTREMELY pleased with our roof. I talked with the inspector today after he gave his approval, he said it’s truly one of the best jobs he’s seen, and he’s been at this for 30 years.   

Joe and his entire team were amazing from beginning to end. Joe is the best project manager I have worked with. He was on top of everything and yet always relaxed and pleasant. The entire crew were incredibly skilled and hard working. I have never seen a team take so little breaks and stay so focused.

 

Every night my property was left spotless in spite of the guys surely being so tired. But Joe and his team are do it 100% right type of guys. In fact Joe goes beyond that 100%. Because of that, what is a stressful process even when it goes perfectly well was made a lot less stressful.

 

There was never a doubt from our first meeting that Roofmax was the right company. From your depth of your presentation to my belief in your personal standards, I knew I would get the roof I need and deserve.

 

So again, I can’t compliment Joe and his team enough. Feel free in the future to give people my email should they need a reference…Thanks again to your entire team.

 

M. L.  

  

-M. L.
Danville, CA
Overall Rating:

The H. Family

   
   
   
   
   
   
   

Dear Roofmax, Our roof has been completed in a very timely fashion and we could not be more pleased with every aspect of the project. Joe, the foreman, kept an eye on every aspect and all the workers were very professional in all aspects. The worksite was kept immaculate and everyone was very curteous. We would be happy to recommend Roofmax to any of our friends and would welcome the chance to discuss our complete satisfaction with Roofmax with any of our prospective customers. Thanking you again for a very excellent and professional project.   

Sincerely yours,

 

M. and R. H.

 

We could not be happier with our new Da Vinci Roof. The crew did a great job under Joe’s watchful eye. You were so helpful to us.  We appreciated the crew cleaning up every day. We’d be happy to recommend Roofmax.

-R. and M. H.
Walnut Creek, CA
Overall Rating:

The A. Family

   
   
   
   
   
   
   
The job was completed as per estimate and done in a timely manner given that poor weather conditions prevented it from being done sooner. The job foreman, Joe, was exceptional and a genuinely concerned about doing the job properly. I would also add that the office manager, Debbie, was very courteous and helpful in scheduling. I would recommend this company to anyone in need of quality workmanship.     

-R. T. A.
Pleasant Hill, CA
Overall Rating:

The R. Family

   
   
   
   
   
   
   
We are the owners of Fastframe in Lafayette. Setting a high bar on excellent customer service is integral to our success. Roofmax recently installed a new energy-efficient roof at our home. From the sales process to installation to final inspection, Roofmax exceeded even our customer service expectations! Finding a reputable, honest, and dependable roofer can be a challenge. We interviewed many, and Roofmax stood out. Roofmax took the time and effort and delivered excellent customer service through the entire process   

•The Sales Process: Roofmax fully evaluated our roofing needs, educated us on roofing alternatives, and designed a roofing system that met our roofing and energy saving needs:

 

•Installation: Our dedicated Project Manager-our personal liaison-was continually on site, kept us well informed, promptly addressed any concerns, and kept the project on track. Their courteous and experienced crew did excellent work and kept the work site clean through the project.

 

•Inspection & Walk-through: Roofmax senior management was on site for the final inspection, insured the system was completed to expectations and conducted a comprehensive walk-through to educate us on our new roofing system.  Our new Roofmax roof is a superb investment to our home’s value and for the safety and security of our family.  Should you have a roofing need, I highly recommend you interview Roofmax prior to making your roofing decision.    

-A. and M. R., Owners
Fastframe in Lafayette, CA.
Overall Rating:

L. B. & D. H.

   
   
   
   
   
   
   
Greetings to you all at Roofmax! I just wanted to let you know how pleased we are with the new roof that your company installed on our house. Your estimator, Mike, provide us with a comprehensive and through estimate and explanation of the entire roof construction process so that we understood from the beginning of the process the specific materials used and how they were installed. He was the only estimator/sales person that we talked to that pointed out our lack of adequate venting in order to ensure the warranty would be valid should something happen in the future. We were very impressed because we felt he was looking out for our interests many years ahead, instead of just getting the quick sale.    

On the first day of construction, I was very happy with the crew because they showed up on time and worked hard to keep my yard clean and free of as much debris as possible. I talked with the supervisor, Joe, several times during the construction and was pleased with the attention he took to my roof job. The workers were friendly and professional at all times in my contact with them.

 

My neighbors were very complimentary on the look of the new roof. We received many comments as to the speed of the installation and the great look achieved with the shingle choice that we made. They were also very complimentary and surprised to get a letter in the mail notifying them of the impending construction event in order to prepare them for the noise and activity at our house.  Thank you for doing such a great job!

 

Sincerely,

 

L. B.
D. H. 

-L. B. and D. H.
Antioch, CA
Overall Rating:

The C. Family

   
   
   
   
   
   
   
Dear Jon: When we realized we needed to replace our roof, we did some checking with four roofing companies. Two of the estimates were lower than ROOFMAX. However, we looked into the companies and found, without a doubt, that the reputation of ROOFMAX was unsurpassed. The crew at ROOFMAX worked very hard and did a superb job removing and replacing our old roof. They upgraded our insulation and added three tunnel lights. The lights have enhanced our home a great deal and brightened up areas that were dark, in the master bathroom and the main hallway, as well as the entrance.  When the men finished with the installation, they came back and replaced downspouts and completely cleaned the patio, driveway and even the garage. No one would ever know that a short time ago there was an entire construction crew working on our house. There are no remaining signs – only compliments on what an outstanding improvement the new roof is. Two of the inspectors were very happy to be working with ROOFMAX. One of them told us that he had not encountered any problems with inspecting a ROOFMAX roof in his career as an inspector. And when the GAF inspector checked out the job, he had only good things to say about ROOFMAX. So thanks. You have an A #1 organization. As far as we’re concerned, you’re the best at what you do.      

Sincerely,

 

J. C.
K. C.   

-J. and K. C.
Concord, CA
Overall Rating:

V. L. – Longs Drug Store 

   

Thank you for the quality job you did on my home in Orinda, the roof looks beautiful!     

-V. L.
Orinda, CA
Overall Rating:

The W. Family

              

   
   
We’re very pleased with the roof. It’s the color I wanted and we were very pleased that the workmen cleaned up each day.   

-W.’s
Pleasanton, CA
Overall Rating:

S. A. W.

   
   
   
   
   
   
   
Roofmax, Kudos for Ronald Jacobsen for doing outstanding work on the exterior of my home.  I am very pleased with the completed project.  One word says it all–awesome! I found Ron to be respectful, trustworthy and willing to take time to answer questions, explain various “steps” of what was being done and to offer suggestions when asked. In my opinion, Ron is an asset to Roofmax.  He is a skillfully craftsman who is efficient, meticulous, and takes pride in his work.  My thanks to Roofmax for the “new roof” and “new look”.   

Sincerely,

 

S.A.W.

-S. A. W.
Crockett, CA
Overall Rating:

The H. Family

 Dear Jon, I wanted to take a moment to thank you for the wonderful new roof you and your crew installed on my house. It was everything you promised it would be. I appreciated the time you spent with me beforehand explaining every step of the process. Your presentation was well documented and easy to understand. The digital photos you took confirmed my worst fears about the condition of the existing roof. This was a project that I had put off for a long time and had great angst over commencing. What a difference 5 days can make!   

I would like to comment on how much it meant to have the whole project done in 5 days. The workers put in 12 hour days and were friendly, curteous and amazingly efficient. When I had a question, someone was there right away to check it out. I was also pleased to see that GAF came out a week later and certified that the job was done properly and the warranty is in effect.

 

I have had numerous inquiries from neighbors inquiring your work and my new roof (which is the best looking one in the neighborhood of course). I can only give glowing reports and hope these people will follow through and contact you.

 

Thanks again for all your hard work and effort.

 

Sincerely,

 

J.H.

-J. H.
Concord, CA
Overall Rating:

The E. Family

 Gentlemen, One could not help but be impressed by the skills, training, and equipment of the Roofmax people. You knew you were going to get a good job. All members of the crews went about their business quickly and effectively. Roofing is inherently a messy job, creating a lot of debris, but the roofers cleaned up as they went along, and at the end of the day our yard was completely clean. The roofers do all their work from the outside, so occupants in the house are disturbed as little as possible. (They even brought along their own “job johnny” on wheels.)   

Roofmax went about their business in a well-managed and organized way. (As an enginer and former management consultant, I could not help but be impressed.) Prior to the project, the Roofmax representative patiently and thoroughly explained what would happen, ehen and by whom, and what materials and equipment would be used. Several days before the project was to start, the representative and the jon foreman met me to review what would happen. The project was exactly as planned, and I was very impressed. After the job was over, Roofmax continued to assume responsibility for loose ends, if any.

 

Quality materials and good workmanship cost money, and this job was no exception. I suspect that I paid top dollar for our new roof and for the heavy insulaion and the new gutters and all that went with it. But I feel that we clearly got our money’s worth. We have a good looking roof that we and subsequent owners won’t have to worry about in the future, and we have made our contribution to the quality appearance which characterizes Sycamore.

 

Would I select GAF and Roofmax if I were to do it again? You bet!

 

Yours truly,

 

R. J. E.  

-R. J. E.
Danville, CA
Overall Rating:
BACK TO TOP Roofmax Copyright -2010 - All Rights Reserved



"We're very pleased with the roof. It's the color I wanted and we were very pleased that the workmen cleaned up each day."

-The W. Family, Pleasanton, CA

View More Testimonials

Visit Our Wordpress Blog
Follow Us On Twitter
Join Us On Facebook